Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello@shopstashly.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.

Exceptions / non-returnable items: Certain items cannot be returned, including perishable goods (such as pet food or treats), opened pet care products (such as grooming or hygiene items), and personalized or custom items. We also do not accept returns on sale items or gift cards.

Exchanges: The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union: If merchandise is shipped into the EU, you have the right to cancel or return your order within 14 days for any reason.

Refunds: We'll notify you once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at hello@shopstashly.com.